Ingrid E.

Literally the ONLY reason for the two stars is the support in the shoes.
I bought three pair ($480) of Hoka about seven months ago.
EVERY pair has completely disintegrated in the back heel to the point of the plastic being fully exposed and rubbing.
I do not wear them in wet conditions. I have never washed them. I don't have an abnormal stride.
Customer Service is LITERALLY non existent! They absolutely BEND OVER BACKWARDS to avoid their customers. If you try to go through chat, they redirect you until you give up. If you call, they don't answer. You CAN NOT email them!
I used to recommend Hoka. OMG! NEVER EVER again!

I ordered five different products from this "family owned" company. All fit irregularly even though I followed the size chart. The dress that I was most excited about receiving arrived stained and damaged. I sent pictures of the stains and damages which they promptly denied. I learned too late that denying defects is their norm. They offered small refund for dry cleaning or store credit for return. I took small refund even though I will never be able to wear the dress. I do not want their shop credit. The sweaters I ordered will be ill fitting house sweaters. I was trying to seek out a reputable small business to support. I wasted my money. Practices like these are why people end up shopping Amazon even though they may not want to.