It was a Christmas sale and I've ordered a coat on 12/23/16. Order # *******6727.
When I asked myself on 01/03/17 where is it, I went to the site to found out that the order is cancelled. Hm-m, then I noticed that the system has copied the shipping address as a Billing address which is not correct.
OK, but why did not they contact me instead of cancelling the order? Why did not they check the details in one of my previous orders with them (there were five!)? And where's the cancellation email at least? NOTHING. Just cancelled the order without even bothering to notify me.
I wrote to them just to get a come-off about the order being cancelled "by the warehouse due to an inventory error" on 12/21/2016. But how do you manage such a case without even notifying me? According to you the cancellation took place two weeks ago?
What a self-conceit is it - an international order does not even worth writing an email when you cancel it? They don't bother to check a missing detail but rather cancel the order without notification?
Wake up guys, the world is global, do your job.
Hi Inna, We are so sorry you had issues with your account. I'm escalating this issue to our head of Customer service right now. We will be in touch!
Thank you,
Bluefly team