Ioannis G.

Really bad customer service, they take ages to reply and I couldn't find a live support agent in Greek language (found one in the Irish site). I wanted to cancel my order and receive a refund just 10 hours after ordering, and their system couldn't let me because "some products were shipped"(no product is shipped even now). Customer service said they couldn't access my account and that there was a technical problem with their system (agent was polite though). They simply delay you as much as possible if you want a refund. Will not use, just stay away.

Update: And yes, as other members noted here, if you try to cancel your overpriced order they try to ship it as soon as possible. I chose the slow shipping but 10 minutes after this review I got an email that my order is shipped. Now I'm afraid to return the product when I get it as a lot o reviews here state that they don't refund for weeks even months. Terrible terrible service.

Update 2:
In the message that the company agent sent me he offers the return policy of this company. Meaning that I will have to ship the product back, then wait to arrive, then wait 14 days to get my refund. But as many others here noted, they may take even months or they may never refund you, so it's a gamble. Don't trust them.