Ordered large shoulder bag, but received a small instead. Have been trying to return it ever since. The "No Hassle Return" is absolutely untrue. The bag was supposed to cost $19.00. By the time they added shipping the cost was bumped up to $35.67. Do not, please do not order from this company. Donate the money to charity instead. Because if you order and pay this absolutely SKAM company, you will never see your money again. Lesson well learned about face book purchases, cost $35.67.