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I had my bridesmaids order a dress from Holy Clothing. I was excited because the designs were so cute and the ethics seemed on point. Its been two months and still the only way to get updates from them is to message them on social, we are not getting any kind of notification via email to explain the delay. When I email them I get the same copy and paste response that cites a "dye" issue. If this is the case, why has it happened more than once for the same order? I wish the company would send the defective dress along just to have something to wear, I'm a week from the wedding and I still can't expect the dress to arrive as it hasn't shipped.
Tip for consumers:
Its really heart breaking that customer service seems to be automated. I normally have a lot of empathy for folks on the other end of the line- I have worked CS before and its not fun. But when all of the responses are straight up copy-paste, and negative reviews mysteriously disappear on your socials I get worried that I'm looking at a scam. It's not a good look.
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