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After they suddenly introduced the $25 monthly minimum we stuck with them a while because we had over $100 still in our account. As we got close to using that up we wanted to close our account at the end of April so we opened a support request and they acknowledged our request to close our account at the end of April. Instead of closing our account as they had acknowledged they would do, our credit card has been charged twice now. With no way to close our own account via the interface, we are dependent on didlogic to close it. Between the sudden change to the business model, horrible support, and impossibility of closing your own account, stay very far away from didlogic.
Isaac J.'s review of DID Logic earned 2 Very Helpful votes
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Dear Isaac,
I’m very sorry to hear this; we don’t want our customers to have problems like what you’ve described. We can resolve the issue if we know your email address. Would you kindly drop us a line to support@didlogic.com with “Card Charged Twice” in the subject line — we’ll look into it. Thank you!
Best regards,
Alexandra, DID Logic