I started working for the company in 2011 and the experience was great at the time with more work flow, excellent human relations and high cost per page. Today, cost paid per page has significantly reduced and their new grading system for writers mean even the most experienced writers hardly find orders to work on. Attitude of the support and quality assurance team continues to get worse. And to make matters worse, they now falsely accuse writers of using AI to generate text just to fine them and deny paying them for job done. That is the bitter experience of academia-research today.