Isabella M.

Ordered 3 sweaters for different members of my family all Navy and Navy confirmed on Invoice. Arrived all Beige and quite ugly. Contacted Customer Service to ask if they could advise if Navy were available and to resend with a pre paid label to return the ones I had not ordered. Was told to send photo? Photographic evidence that I had received beige sweaters and not navy ones? Sent photo, was then told they could not send Navy as 'order restrictions' prevented this or send e pre paid return label but I could return beige sweaters at my own expense. I asked for full refund including the original P&P they had charged me to send wrong coloured items. Told me to go to my nearest Matalan, if that was easy I would not be ordering online, I do not drive and will have to arrange for someone to drive me there or take 2 buses there and 2 buses back. Totally Matalan's error yet refuse to refund original postage and I will have to pay further postage to send them back. Disgusting attitude from a large retailer. If I had not liked the sweaters then fair enough but they sent the wrong colour.