Thumbnail of user isadoras4

Isadora S.

1
Level 1 Contributor

Contributor Level

Total Points
320

4 Reviews by Isadora

  • GlassesUSA

3/15/24

Awful, terrible would give zero stars. They give you the complete run around. Cant get information on your order after 5 different chat sessions and 4 phone calls still could not speak to a real human. Awful, Awful, Awful

Service
Value
Shipping
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Thumbnail of user lawrencew616
James S. – GlassesUSA Rep

Hi Isadora,

Thank you for your feedback. Recently, we improved our self-service to make it easier for our customers to access it 24/7. You can reach our Customer Care team for assistance everyday from 7 am to midnight EST at 1-844-244-1186. You can also reach us 24/7 on Live Chat at GlassesUSA.com for any other inquiry. Additionally, you can check out our Help Center and get instant answers to the most common questions.

https://support.glassesusa.com/hc/en-us

It appears that you were inquiring about the two separate prescriptions for each respective pair of glasses in your order. The respective prescriptions were uploaded correctly for each pair of glasses.

Our apologies for any inconvenience.

Yours truly,
GlassesUSA.com

  • Discover

12/8/23

Recently had my checking account hacked so had to open new account and set up new payment methods.
Discover decided to cancel autopay without notifying me. Then reported me to all 4 credit agencies for missed payments totaling around $70. The whole time I thought that I was still set up for autopay. My credit score dropped over 100 points. Terrible business no responsibility to its customers. Completely fraudulent practices. Definitely don't use Discover.

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Quality
  • Rent The Runway

8/12/21

This has been the absolute worst clothing service I have tried hands down and I have tried a few. Terrible customer service! Multiple times I had complained about clothing being torn, stained, and tattered to the point that I could not even wear the garments! They looked like they belonged at the Salvation Army! Multiple times I tried to reach out to customer service, took them days to respond and then they really did not fix the issue as it happened repeatedly! They offered me a pitiful partial credit. Problems with orders, charging me fines, and again crickets when it came to customer service. When I threatened to cancel my account they basically just did it with no further notice!? Then offered me another shipment then demanded that shipment back before I even wore the clothes and again started threating late fees! How do you treat your customers like that when they have been with you for over a year and have spent thousands of dollars? Save your money and go with someone else. Literally the worst! If I could give no stars I would!

Tip for consumers:
This has been the absolute worst clothing service I have tried hands down and I have tried a few. Terrible customer service!!! Multiple times I had complained about clothing being torn, stained, and tattered to the point that I could not even wear the garments! They looked like they belonged at the Salvation Army! Multiple times I tried to reach out to customer service, took them days to respond and then they really did not fix the issue as it happened repeatedly! They offered me a pitiful

Products used:
This has been the absolute worst clothing service I have tried hands down and I have tried a few. Terrible customer service!!! Multiple times I had complained about clothing being torn, stained, and tattered to the point that I could not even wear the garments! They looked like they belonged at the Salvation Army! Multiple times I tried to reach out to customer service, took them days to respond and then they really did not fix the issue as it happened repeatedly! They offered me a pitiful partial credit. Problems with orders, charging me fines, and again crickets when it came to customer service. When I threatened to cancel my account they basically just did it with no further notice!? Then offered me another shipment then demanded that shipment back before I even wore the clothes and again started threating late fees! How do you treat your customers like that when they have been with you for over a year and have spent thousands of dollars?? Save your money and go with someone else. Literally the worst! If I could give no stars I would!

Service
Value
Shipping
Returns
Quality
  • AmeriSave

3/18/21

I really wish that there was more truth online. If I had only seen these reviews instead of the "paid and faulty reviews". That Amerisave controls and wants you to see. This company is a complete scam. They also own the Appraisal company NOVO. BUYER BEWARE. They will have their own appraisal company do the report, claim that it will be done by a third party unaffiliated appraisal company. THIS IS A LIE.
Then they will try to jack up your rate, closing costs etc. It doesn't matter if you have excellent credit, a great job, whatever! They will try and SCAM you! We lost over $1,000 just trying to apply and then pulled out when we realized how terrible this company was. WALK THE OTHER WAY PLEASE.

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Quality

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Similar Reviewers on Sitejabber

Thumbnail of user debbief652
5/1/24

I love the service but the coupons you offer aren't really straight forward. ( multi150)

Thumbnail of user maryk4133
5/1/24

The return policy is great. Just could not figure out how to ipdate the prescription.