Ismail V.

I bought from here for my birthday! I ordered a sweatshirt and a t shirt. Unfortunately when received they were too small.

I followed the return process to exchange the items for different sizing. 3 and a half weeks later I've still not received what I ordered.

I have confirmation that the items have been received by them. But surprisingly they do not have it and now won't speak to me regarding the order. They said they won't be refunding me either. £200 gone to waste. I'm out of pocket with no product and no money. I've provided them with every bit of proof I have and that they have asked for. All they've said is that they won't be discussing this matter.

What is going on, such a big brand in high end retailers. How have they scammed me.