ItaliThai D.

I ordered an item and rushed it using 2 day shipping. When I chose 2 day shipping, the site said the item would be here on or before 08/19. I then got another email saying they recieved my order and it should be here on or before 08/19. An hour later I recieved an email stating that my order was confirmed and I would recieve my item on or before 08/22! I needed the item for an event on 08/21... I called the company 50 minutes after they sent me the confirmation of my order to at least change the 2 day shipping to regular shipping because I no longer was going to need it quickly after the 21st and they told me they could not do that! I then asked if I could cancel my order and they said no! The customer service rep did not care and was rude... I will never use NFL.com again!

TERRIBLE! STAY AWAY! I ordered my products for a bachelorette party over one week before hand. I paid for the expedited (3-5 business day) shipping service. I placed the order on a Sunday, and called that Tuesday. I was told my order was already shipped and I should be receiving it shortly. I received my order MONDAY of the following week (3 days after the party). On the box it said it had been shipped FRIDAY! When I called to complain, they said they are a large company and sometimes things are marked as shipped in their databases before they are actually shipped. Terrible customer service... terrible shipping policies, terrible company!