Ivan G.

Hello,

For context I wanted to potentially change a shoe as it was half size and jot perfect for my foot size but not sure if the full size below (44 instead of 44.5) would be better.

However, I noticed that there was a lower pricing on that shoe due to Black Friday. I have the shoe sealed and bought less than a week ago.

According to the European directive 2011/83, I am allowed to send back the shoe and get a refund. I will do this and buy it for cheaper.

I care about the environment and I offered the customer support employee to provide me with a reduction card to avoid my whole machinery to get the shoe cheaper.
I made it clear that I am legally allowed to do so but I am offering them a easier way to process, avoid additional work and most importantly dispatch useless parcels.

Indeed me returning the product and then ordering a new one would involve to make Luisaviaroma and the dispatcher work and send back and forth 2 parcels. Crediting my account involves no physical movement of products.

The employee just sent me a link top their "sustainable" page which is full of some useless texts, no ecologically friendly actions mentioned. This decision from them shows its all words and no actions as they rather me sending them back the product for refund, then ordering a new one for cheaper and polluting for no reason.

To conclude, if you care about a company respectful of the environment and a customer service that listens, dont go to Luisaviaroma.

Cheers