Never use this scam company. We bought a ticket from Sofia to Berlin, but it turned out that we will not be able to travel. It was more than 48 hours until the flight and we requested to cancel the ticket as they described in their terms. Esky answered us that we can only get 16eur, but we have to pay a return fee of 16eur. Which is outrageous and you actually get nothing back, even if deadlines are met.