As an affiliate who works with many brands I have come to the conclusion that they have no support staff at all. No one you can speak to directly and their chat box online has no answers, they will simply direct you to their email. I have been chasing payment from them for a few months now and I have yet to get any sort of feedback. They started off by trying to tell me that their site is down and that they cannot help. When I pressed the issue that I can tell it was not a bot but an actual human then they said to send an email to support. So I asked if there are no managers or staff that I can speak to and the person logged me off the chat. So I do not think that this is a well staffed or well run operation. Especially not for affiliates, I think they are here to scam us. I would not recommend. I would give them a zero if it were at all possible.