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It's no accident in looking for a place to vent I read this per Sitejabber: "Roaman's has a consumer rating of 2.1 stars from 21 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Roaman's most frequently mention customer service problems. It's Impossible to give a no star review. Despite calls, emails, and a written dispute made over a 3 months, I was unable to get an order - bought on 6/23/22 and returned on 6/30/22 via their label to the post office - settled amicably. Have cancelled account. Their representatives at Comenity Bank seemed to think it was fine to make a payment for items I no longer had, despite the fact the statement clearly showed they received the order and tacked on a late fee while I was bounced ping pong style between Comenity and Roamans trying to get a fair ending.
Tip for consumers:
There are other Plus Size sellers....although many under the Lane Bryant umbrella. Roaman's has a consumer rating of 2.1 stars from 21 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Roaman's most frequently mention customer service problems. I cancelled my account. I've never had a problem with Lane B's......but who knows how well they're rated now.
Products used:
NONE. Received order on 6/23/22 and sent back on 6/30. Received by them 7/17/22. They hold you responsible until they get around to checking it in. Meanwhile expecting a payment and in my case charging a $29 payment when all I owed for the return was $10.99 due to their inefficiency. I felt once I handed it over to the post office, it's between the USPO and Roamans.
J. S.'s review of Roaman’s earned 2 Very Helpful votes
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