E A.

Dhvani offered free masks with free shipping early in the pandemic (June 2020 or so), and requested donations to fund giving away masks as part of their "A Mask for Every American" campaign. We ordered free masks, and my husband donated $20 for that cause... then, nothing until 3/31/21: an email telling me I could finally order my mask--but with a $6.77 S&H charge to send it. Meanwhile, there's no indication anywhere online of what they've done with all the donations they've raked in. USPS first class mail (which they use) for something that weighs so little is $1.20 from Portland (where they are) to my ZIP.

I took a chance, ordering something from a member who'd listed 10 items four months before but had zero sales, and didn't respond to a measurement question. She never responded to Mercari, either, so I got my money back when I cancelled after 3 days, but what a waste! If some people list on impulse but neglect or are so indifferent to tending their listings, Mercari should (but evidently doesn't) have a means to get rid of them.