Ordering was simple and painless. That said, I sent multiple emails to support about shipping without a response. When i called, my call was sent to an offshore answering center where the 'customer service representative' asked my to send a copy of my drivers license with my request to a different email address. I don't thing any of us are that trusting anymore and if you are, you shouldn't be. Order was made 11 days ago today and i still haven't heard a word from their office. Quite the change from past experiences...