I've been waiting over 3 weeks for my 10 dollar gift card. I sent an email to customer service and got a bot reply back. It use to take just a few days to receive your gift card after you redeem your points. Now it takes an entire month to pay out which is reficulous. Also about 70 percent of the surveys I've taken and completed gives me an error code stating it's not you it's us after spending 15 to 20 minutes per survey. This platform has gone down hill. Avoid it at all costs!
We sincerely regret hearing about your negative experience, Jacqueline!
As each survey we offer is targeted towards a very specific demographic, you might not always qualify. Also, if you are screened out late but not due to quota reasons, it might be due to quality issues. To minimize your chances of being disqualified from our studies, please keep all your Profile Surveys completed and updated every six months.
Our system is designed to ensure the accuracy and security of transactions, so our standard delivery timeframe for PayPal payments is 1-3 weeks. Nonetheless, our e-vouchers are delivered via email within approx. 1-7 business days.
We understand that some panels may have different procedures with faster processing times and we appreciate your feedback. Please know that we're constantly reviewing our processes to enhance the user experience.
If there's anything specific you'd like us to check regarding your payout or if you have additional questions, please reach out to our team at https://www.toluna.com/contactus.
Best regards,
Mary