Jacquelyn S.

I received garments that were clearly used and covered in a large amount of a white, crusty substance. It was absolutely disgusting. I contacted customer service and they said I could return it at my own cost since there are no stores near me and they would give me less than half of what I paid for it. The customer service department is worthless. They didn't even offer up an apology. I spent over an hour of my time dealing with customer service. I will never order from them again and I am canceling my card for their company. Completely done with them.
Also they advertise that they have plus sizes now. 2X fits like a large. So they claim they have plus sizes but they aren't proper sizes.

I am almost certain all the good reviews about hydromate are from people who were paid for their review. I did my homework on ordering quality water bottles and I was sold by everything I read and it is all lies. These are cheap and low quality. And even with the insulation bag they don't keep it cold. These water jugs actually make me miserable so I'm not even going to use them. Just an expensive piece of trash and I was stupid and ordered 2 of them. There are way better quality bottles and jugs available for cheaper so don't be fooled by the phony reviews. Everything that these claim is false and they don't accept returns when ordering directly from their site. I am addicted to water bottles and I promise these are the worst ever! I'm so disappointed and would never suggest that anyone get these hydromate motivational jugs.

All the negative reviews about this website are completely true. They make you falsely believe you can return items for a refund but that isn't true. The swimsuits are not true to size so when you get them and find out they are cheaply made and are falling apart right out of the package and they don't fit you believe you can just use the label and return them. That isn't true. Do not use their label. Go spend $12 at UPS and get the tracking information for your package because they will scam you right out of your money if you don't. Customer service is rude and this is a terrible company. I will never order from here again. You can buy better quality swimsuits, that will fit you, get them a lot sooner, not pay for shipping or return shipping, and be satisfied with your purchase and your experience at other reputable company websites, but I cannot say that about this one.