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My 1st order was messed up and I received 3 of the wrong meals. I was really annoyed because it was stuff I would have never ordered and 1 of the meals was even expired. Customer service was excellent. They gave me another box at no charge to give them another try.
So far I am really not impressed with the food quality. Although it is very convenient and filling (Keep in mind do NOT microwave it as long as the package says). Their chicken is all cut very thick and just not enjoyable. Their vegetables are strangely spicy. It's almost like a chore to eat some of the meals. I really only had 1 meal I truly enjoyed out of the bunch so far. I don't think it's worth the full price to continue with the meals. The discounted price seems like a better deal for what you actually get. I still have more meals to try and I will decide whether it's worth continuing with the subscription after i do. I hope the meals in this box is better than the last. I haven't been impressed with anything yet besides the customer service.
Jada R.'s review of Freshly earned a Very Helpful vote
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It is sooooo terrible I had to stop eating and come give somewhere to write a review. Let me...
Hi Jada, thanks so much for taking the time to review Freshly! I'm so sorry to hear our meals haven't been to your tastes, though I truly do appreciate your detailed feedback. I'll be passing this along to the appropriate members of my team for further review! As a growing company always looking to better both our meals and service, every bit of info we receive is very much so important to us. With that said, we have reached out to you privately, just to see what we can do to help make this right - We truly want all our customers to have the best experience possible. So definitely don't hesitate to connect with me if you should have any questions, concerns, or even more feedback. I'm here to help! My sincerest apologies again, though I hope to hear from you soon.