Jade M.

Ordered food that arrived burnt. I'm 20 weeks pregnant so need to be careful especially with burnt food. We contacted the restaurant and they said since just eat took our money we are to get a refund through them. My husband spoke to 3 people, 1 being the team leader. Even though we sent through photo evidence they said due to their policy they cannot refund us. I read the policy and they could refund or give a credit note but they did not want to do this. I've now deleted the app and would rather use Uber eats. Customer service is just disgusting and yet they're suppose to have a big name. Will be voicing this to friends and family as don't want anyone to go through what we've been through