I orderd 18 balloons for my sisters birthday which cost a whopping $150, I ordered a couple of weeks in advance. Everything was confirmed however they never arrived! I messaged and emailed several times throughout the day to ask when they would be delivered with no response until late afternoo. It came to the end of the day so I asked for a refund that I havent yet recieved! They took away a special moment that I cant get back.