Jaedin M.

Great Jones has been the worst companies I've ever had to deal with in any category. I've lived in my current house for three years, and I can't believe that I've held on this long. Great Jones is extremely unreliable, greedy and should not be a company at this point.

I've gone through so many issues with this company from things like billing repairs and overall response issues.

Great Jones has try to charge me double rent on multiple occasions where I've had to duplicate charges removed. They also have tried to charge me twice for my utilities. Once I showed them that they had charged me twice for the same utility amount. They said that that was correct. I had to continue to fight to show them that they were charging me for the same date and same amounts for the same utilities twice in one month. After realizing they indeed made a mistake it took them months to remove the charge. They didn't remove the charge until after I filed a Better Business Bureau complaint.

When I first moved in the stove broke it took them over a month to replace it. They've closed claims about broken windows after a hurricane it took them months for them to come and do anything about the torn down fence in my backyard.

I've also had the plumbing back up into my house now on multiple occasions and I've been six days without reliable plumbing. I've had to clean literal feces out of my shower pan because they have not had someone come fix the issue. They can't even get a hold of their own maintenance vendors to come fix issues on their properties that they manage. After dealing with no reliable plumbing for six days, I advise that I will be calling my own service. Most plumbers will not come out to a rental property without the owners approval. I finally had to find one that would. And I've been advised by great Jones, that they will most likely not reimburse me for paying for the plumbing out of pocket. Please, if you do anything avoid this company at all cost. Ive since filed a second better business bureau complain.

Great Jones has truly inspired me to become a home owner so that I no longer have to deal with incompetent Property Managers anymore. They've also reinforced in me that if I ever become a home owner myself and decide to rent it out I know exactly how not to treat a tenant because of the way great Jones has treated me.