JA J.

I bought a pair of soccer shoes online. Big mistake. The delivery service, LaserShip, claims the package was delivered but it was not. I was actually outside doing yard work at the time they say it was supposedly left at my front door. Adidas.com customer service tells me that it is their "policy" for me to coordinate directly with the delivery service and until they say the package is lost will they then offer me a refund. LaserShip stopped communicating with me on the status of their "investigation" and they do not answer the phone. Instead a taped message says their phone people do not know anything on how to help me. They prefer email but all I get is standard template email responses from them, if at all. I am now out $300. Big mistake buying here. I wouldn't have this problem with Amazon. Someone has a nice new pair of soccer shoes!