Jake C.’s Reviews of SeatGeek & more

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SeatGeek

Concert Tickets

“Poor customer service”

2/3/20

Poor customer service. Purchased tickets through the seatgeek site, they delivered the tickets in another app (ticketmaster) and refused to refund or help or do anything once I realized they sent the wrong tickets. On the same note, ticketmaster refused to help since the tickets came from seatgeek. Seems like they mutually benefited from this inter-company transaction, and neither company was willing to work with me AT ALL. Seems shady all around.

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Thank you

SeatGeek A. – SeatGeek Rep Over a year old

Hi Jake,

I wanted to make sure I got in touch with you regarding this review. I've taken a closer look at your case and I definitely understand your frustration here, but I'd like to explain why things happened this way.

After placing your order with us on 1/6/2020 you reached out via email admitting that you had "accidentally purchased tickets for the wrong day" and asking for a cancellation. This wasn't a situation where we sent the incorrect tickets your way, and in the rare event that a system error causes issues with an order our users would be protected by our Buyer Guarantee.

Though we can sympathize with the mistake, and understand how easy it is to see "Vegas Golden Knights at Montreal Canadiens" and assume that the Knights were hosting, SeatGeek is a platform that connects buyers with ticket sellers. We don't hold inventory, so once an order is submitted to a vendor, we are unable to refund, cancel, or exchange it. The vendors we list also have a general policy that all sales are final.

I appreciate the promptness of your initial outreach. Because you noticed your error quickly, you could have listed the tickets for resale to try to recoup your money on this order. We would have been happy to walk you through that process to help you explore every option. Check out our Help Center article for more information: https://support.seatgeek.com/hc/en-us/articles/360007200094-Can-I-get-a-refund-or-cancel-my-order-

Please let me know if you have any questions and I'd be happy to address them with you.

Best wishes,
SeatGeek CX Team