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REPAIR SHOP OWNERS BEWARE! RepairPal SUCKS!
Repairpal charges referrals fees for referrals they do not create! We had dozens of referrals that Repairpal was taking credit for that were not generated by their organization. They would charge us 10% referral fees for our own employees and employees family members vehicles. They charged us 10% for my childhood baseball coach that was texting and calling me (shop owner) directly about his vehicles issues. Historically, repairpal would allow us to dispute questionable referral fees that were charged. About a year ago this started to change, and they would charge us for repairs based on limited to no evidence that they were the catalyst for the referral. They customer service team was initially very helpful and thorough, trying to work with us to get to the bottom of the issue and credit us for repair visits that they did not generate. However, they now will charge us for any visit with an account associated with one of their preferred vendors (Agero, USAA, etc). Therefore, repairpal was charging for my close friends and even family to visit my shop.
At any rate, they over charged us to the tune of thousands if not 10's of thousands of dollars over the last few years. We cancelled our account, and they continued to bill us after the closing date and for customers and repair visits that they did not create.
I could go on and on, RP sucks, do not use them!
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A water pump for@ 2007 GMC Yukon is going for 150$-250$ depending on warranty you want... repair...
Hi Jake,
We are fully dedicated to offering high-quality service to both auto repair businesses and consumers. Trust and transparency are at the core of our business, and we are constantly seeking opportunities to improve our service for all parties. If we make a mistake, we would want to get it fixed because that's who we are.
We see that you had been with our programs since May of 2016. We do have partner referral fees and some of the fees go back to the partner - the portion that doesn't goes back into our business to help our shops earn more business referrals. In researching, we do see that we offered goodwill reimbursements even though our invoices were accurately reflecting referrals charged. If the prior partner programs were not a fit for your business, there may be others that you'd like to explore with us.
We'd love to talk with you about partners that would be a good fit for Everett Street Autoworks, message us at Shopsuccess@repairpal.com. Thank you.