Jake J.

Absolute disgrace and still waiting for my complaint to be addressed. This wont go away by ignoring me. I waited 25 weeks for a sofa to be delivered. Expected delivery dates were promised and not met over and over, getting a different story from every department. You were happy to push the sale from the start and sent multiple emails and calls to 'lock it in' before the sale ended, but then not hold up your end of the sale. Promised Senior Management would call me, no response. CEO complaint raised, not response from him either. I've had to raise an ACCC complaint. I have email evidence to back up everything I'm saying. Staff are unengaged and zero care factor towards customer service.