Jalal Z.

Worst customer service ever. Noon Food called us to inform us that they had the wrong address and would not be delivering our pizza order after we had waited more than two hours for it. When we requested a refund, they told us they couldn't since they had already paid the restaurant. When I phoned the restaurant, I was shocked to learn that although they had already given them a refund, they would not give one to us. We attempted to phone their 800 customer service number, but were astonished to learn that they do not take complaints about Noon Food. Instead, we must use their chat service, which we did for more than an hour, but all we received was a call-back promise, which they never cared to fulfill.

We spent the evening without eating and spending AED 156 for nothing because of Noon Food's terrible customer service. Noon's policy is to always appear profitable; their customers don't matter to them. Their list of selfish priorities places their consumers well down the list. If you want to be treated with respect as a client and listened to, make sure you go somewhere else, not the awful, greedy Noon. I will never deal with Noon or Noon Food again, and I recommend that you do not either.