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Jalysia B.

Contributor Level

Total Points
80

1 Review by Jalysia

  • NetSpend

2/1/24

I pay the same bills every month, same companies every month and netspend keeps denying my transactions an blocking my card. I have to go through hoops to use my fund. It feels so illegal. Customer service will put me on hold an leave me there, hang up on me, transfer me to random departments. This company is horrible. Time for me to bank somewhere else. I have kids. I dont have time for my money that i worked for to be blocked from using. What if i was stranded or had an emergency an cant access my money. I dont know how this company is still in business. The worst thing about this company is the customer service. Worst experience every single time. Every single person has broken English. Can barely understand them an visa versa. Horrible horrible horrible. 0 stars

Service
Value
Quality
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Jose B. – NetSpend Rep

We are sorry to hear that you had a bad experience with our customer service. We will be glad to assist you with your concerns. Please reach out to us at social@netspend.com. We will be gladly to assist you with your concerns and resolve the issue.

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