Order for items worth 120 $ on 2. 03. 2020 and the shipment never arrived till today, contacted the shipment company and they clearly informed me to contact SA company and once I did, guess what? I was ignored... keep in mind no email to send them your question so you have to wait in queue for a good 45 minutes till your turn come up then ask you one question ORDER number then they disappear.
If you want to request for refund take my advice contact PayPal and open a dispute they will help you get your money back.