James B.

I will never shop at John Lewis again after recent experience. The customer service is appalling. After 30 years of shopping there I will never again. Damaged goods arrived delivered by rude people. The replacements never arrived and in fact had never been ordered despite
Customer service telling me they had spoken to the delivery driver and it was his next stop. Calls endlessly weren't returned and in final conversation I felt I was being severely reprimanded for not agreeing to accept a £50 discount to keep a worthless torn mattress. Delivery Of other goods from Curry's couldn't have been better.