I contacted Ring on January 18th and it was determine that I needed a replacement for my Stick Up Cam. They told me it would take 7 days. It is now January 26th and I was told they were out of stock for a for the Stick Up Cam. But I could order one on Amazon and get it the next day, and they have no idea when it will ship. Thanks for the great service ring. I have 7 cameras and 2 door bells. Maybe it time to replace them all.