James C.

Checked in on 4/9/24 late afternoon. It was the next day that I discovered Black Mold on both bedroom ceilings, it was much worse in the bedroom w/ bunk beds. I immediately called the Vacasa help number that hey provided. I was told we are very sorry about this and was asked to text photos of the mold to a number provided by a Vacasa rep, which I did. I then received a call from another rep who was named Rebecca, she asked If someone could come by to look at the mold I said yes and asked what time would they get here she stated that they work until 7pm and would be there by then. At 7pm no one had ever showed up so I sent a text again to the number provided got a message back saying someone was on their way. No one ever showed up. I called the next day and complained that no one arrived as promised I then requested a full refund and was told that had to pass any refund requests to a manager.I was told I would be contacted by a manager, that never happened. I made additional inquiries over the next few days and each time was assured that someone would get back to today is 4/15/24 and no one ever contacted me about my concerns or a refund. Terrible customer service nothing more than a shell game ultimately I was ignored. I gave Vacasa ample time to make things right they never did. I will never ever book any of their properties any. Disgusting room conditions that no guest should have to endure.