James D.

I ordered a full face sleep apnea mask from cpcapstoreusa.com and received a nose pillow mask even though the accompanying invoice had the correct mask. I contacted customer service by email and included a picture of the wrong item and the shipping info. Their response was that the box was opened and they had a no return policy for open items. They refused to accept responsibility for sending the wrong mask. They did not refund my money. Suzan in customer service was snarky from the onset. The best advise they gave me was to take my business elsewhere. I purchased the same mask from 1800cpap.com, who was so much better to deal with. STAY AWAY from cpapstoreusa.com! Low integrity!