I am a single parent, and work very hard to provide for myself, and my kids. I made the worst choice choosing, Airbnb for, a place to stay for family vacation. My familie decided to take a vacation to Orlando FL. I, booked a house through Airbnb, and not one day later I, discovered another option for me, and my kids. I contacted Airbnb horrible customer service department, and attempted to receive a portion of my money back. Airbnb, instructed me to contact the individual I, was renting from. I, attempted to contact her forever, and when I finally did get in touch with her she said, I, needed to contact Airbnb and I, contacted their horrible customer service once again, and was interested AGAIN.! To contact the person I, was renting the house from because, they said they were not responsible. I contacted the owner of the house once again, and she said, she couldn't give me any money back because, she had rented the house for the date my family had reserved the house for. I truly hope Airbnb and the professional scam artist who took all money are happy with their vacations because, my kids are crying, and completely heartbroken. Thanks Airbnb, and professional scam lady from Orlando FL for, making vacation 2019 a complete nightmare.