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It involved an on site presence for two he days - an offer to update my computer never accomplished - my computer was compromised - no confidence that the problem was solved - and finally the charges for the "service" considered excessive - no up front discussion of the cost of the house call - bottom line not sure that my concerns and reason for my call have bee cured.
James H.'s review of Half Price Geeks earned a Very Helpful vote
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I googled the number, and called to schedule an appointment. The person on the phone informed me...
While the technician was capable, I was quoted one price for saving data from my hard drive yet...
James, I reviewed the detailed tech notes. The tech attempted to update your older system to Windows 10, but was unsuccessful due the age of the system and your internet connection speed. The tech was able to remove the malware infections from both computers and reset your multiple email passwords, to help prevent future spam emails going out from your account. The compromised email account sending out spam was the reason for your initial call. The tech notes show that he recommended you upgrade your older laptops due to the security issues. Our pricing is on our website, the flat rate fees helped reduce your overall cost because the tech was there for several hours a total of two days. Should you need help setting up your new computer we would be happy to assist you.