James H.

I ordered a replacement pump for my pressure washer from The ROP Shop through Amazon. The pump was an easy install, thanks to the detailed information from The ROP Shop about compatability, etc. The pressure relief valve had a problem, it appeared to be faulty, so I called The ROP Shop customer support line and spoke to a very well trained, informative, and pleasant woman. She offered a few options for how to replace the part, and/or pump. I expressed my concerns that the Amazon Fullment Service said that they only had a few left in stock when I had placed my original order, and she was kind enough to check the inventory "real time" and informed me that Amazon was out of stock, and that she could take care of it as a warranty exchange directly through The ROP Shop. The replacement pump was shipped out within a couple of hours, and they provided a return shipping label for the return. I am stalled on a big project until I got this resolved, so I am very thankful I did not have to wait for Amazon to get restocked, etc. This was one of the best customer service experiences I have had in YEARS! Thank you ROP Shop customer service! If I am ever near your physical store, I will definitely stop in. Any mechanical device can be problematic, especially when it involved high pressures, water, etc. What really matters is how the problem is resolved - The ROP Shop gets an A+ in my book.
J. Hutchins