James K.

I ordered 4 cases of canning jars I could not find anywhere else. I called the company to ask if they had them in stock, they returned that call and told me they had over 70 cases. Which was good because I had placed my order an hour prior. Today they canceled my order stating that;
We are sorry but we have cancelled your HardwareAndTools.com order due to either unexpectedly high demand or a supplier's inability to replenish goods on their normal schedule. We delayed notifying you since the Product(s) appeared to be available when your order was placed. We have attempted to order them from alternate suppliers, but despite their commitments, have been unable to source them.

Wonder if they will be relisting them at a high price point in a few days. Or did they have them at all and lied? Either way not a company to be trusted.

Ordered a oven ignitor, delivered broken. In a chat they said it was broken by shipper. I disagreed and stated the facts. Sent photos as requested. Now the say the broken pieces where to mount the ignitor. I send them back a photo of the broken one next to the one I took out of my stove. Their story changes again that I ordered the wrong ignitor. The labels on the ignitors match manufacturer and part number, also got part number directly from stove manuf.
1. the keep changing what's the issue rather than sending me a new part.
2. refuse to refund my money
3. Now I am refuting the charges with PayPal. To get a whopping $107.00 back

If I could rate this company a negative I would. Do not use paypal use a credit card cause I think Paypal will side with them $$$$, even though I provided them copies of chat text, photos and emails.

If you do order from them I figure their buying damaged goods and getting the money from the shipper as damaged in transit, or not refunding people's money.