Like many folks, I don't mind using Priceline to help save a few dollars on a flight. However, my recent experience on April 11,2022 was horrible. I booked my trip many months in advance - with only 1 day notice, my flight itinerary was changed without my consent. The normal thing to do is work with the airline to (a) ask why this happened and (b) find replacement options. For Priceline, you have to wait 30 minutes each time to speak to a customer service contact - they will transfer you to a "specialist" in the general queue and wait another 30 minutes. It will take 1 hour to process any simple request. Going forward, I will never use Priceline. All users should be warned that if there is a flight issue (change / cancel), you will be miserable. So much better to book direct with the airline. Thanks
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