ITS THE WORST SUPPORT SYSTEM, THE WEBSITE YOU HAVE GO THOUGH 8 OR PAGES TO GET THE INFORMTION. YOU EVER DESIGN THE WEBPAGE MADE FOR THE YOUNG PEOPLE AND NOT FOR THE OLDER PEOPLE. AND FOR ITUNES SUPPORT YOU HAVE TO E-MAIL BACK AND FORTH AND THAT CAN TAKE DAYS. THERE NO PHONE SUPPORT WITH ITUNES, I LIKE TO SOLVE THE PROBLEM WITHIN 24 HOURS NOT 5 DAYS FROM WHEN YOU THE SALE.