I ordered a diamond and black onyx cross ring from Goldia. On the evening it arrived, one of the black onyx pieces fell out. We glued it back in. The next day, while washing my hands, the other black only piece cracked, and a piece fell out and went down the drain. We contacted Goldia and they said that I had hit the ring to make the black onyx crack like that. They would not replace or fix and said to take it to a pawn shop to get the scrap gold price for the ring.