James S.

I ordered something from Uniqlo Japan on the 13th of April and it was delivered to their facility on the 15th of April but they took 4 days (19th April) to link the shipment to my account and this was done only after I submitted the shipment information in the "Claim Package" feature.

Now to my surprise, the shipment value was mentioned as 36,000 JPY whereas the actual amount of shipment was 16,930 JPY (more than 2x). I immediately opened a complaint by email where I clearly said I have the invoice and can also submit proof of payment and requested to amend the amount. Somehow on the 20th of April, the shipment value was confirmed by the Dubai team for 36,000 JPY with no invoice and no proof of purchase.

Later I got a reply saying I need to update the invoice in the "My Shipments" option on their website and when I went over there, I can't even find my shipment, I could see my other older shipments which were already delivered to me. So I replied to the same email saying I could not find the Japan shipment with the screenshot.

There was no response for a few days and later I got a reply saying that once the shipment is linked to my account, I only have 48 hours to update the invoice and they can't do anything about it. The shipment arrives in the destination country on the 28th and the amount is still wrong and I kept mailing them asking to amend the value. They still said they can't do anything about it and I refused to accept the delivery.

After speaking to so many agents, and attempting several requests again and again, one of the staff membered took my request seriously and updated the amount, today is the 6th of May and until now I haven't received my package and today they are saying they will "try" to deliver it.

I got my delivery really fast even they said up to 14 working days on the phone. Overall, very satisfied with their service so will be placing more orders with them soon and I am a dunks collector and these people have very good collection.