It is a total scam.
Plus those who do answer do not help you rightfully.
They just you astray from any resolutions whatsoever.
I am not that wealthy and wasted $34 on the con service.
Buyer beware.
Tip for consumers: Just avoid Lycamobile to avoid wasting money and Tello is needing avoided too.
Tello never refunded me my money.
They should lose money not rob needy people ever.
Products used: A cell phone service with Lycamobile.
They are just like Tello.
Both are terrible.
Avoid them both.