James S.

I was setup for disappointment from the seller to the establishment representing customer service. During the time of purchase to the final day being forced to cancel was saddening. Several messages were sent to seller requesting tracking information for days without a response. Over a week later I received an email stating it was shipped but PM showed on website still no tracking information. Seller sent an email informing that he'd look into it but never a follow up and proceeded to call me being rude. I stated only that being direct, asking for information in a timely manner was all that's awaited. Several attempts contacting Customer service was unsuccessful also. Every response was an automated email stating someone would contact me but if I felt a refund is warranted after seven days if not received. I waited patiently for the intended gift to arrive in the new year but nothing so it was cancelled. I requested another response from CS about my refund and expressed my disappointment. Embarrassed about what I had experienced and expect an immediate refund.