James T.

Very satisfied with customer service, with the help on the floor and the person that helped to put our purchase in the van, but absolutely frustrated with the people working in the rental area, we were there on Sunday morning, we paid for our sink and vanity to pick up on Monday morning after booking the van with the rental area, which required 24 hours for the booking, the person working there could not get in the system, he said he would leave a note for the other people in the morning. When we went on Monday morning there was no van reservation, we mentioned the note from the other guy, the guy on Monday said it was not valid and to reserve the van it had to be done on line only, after arguing for a while, he went to ask someone and finally he gave us the van.
When we returned the van, I asked him why they didn't have a sign specifying the booking had to be on line only, then, he contradicted himself saying it could be done in the store 24 hours before also, which is what we had done to begin with, after that he just went around and around with one twist after another.
My complaint is that they don't know how to use the system and they get confused with bookings online and booking in the store. In the meantime if we would have not gotten the van, we would have had to pay the plumber for nothing, because he was coming that same morning with nothing to install. The store was 5125 126 ave.
Thank you