After my dog chewed up a cover on one of their Ballistic Beds after about 3 months Warranty expired) I ordered a cover to replace the cover. They sent me a crate cover instead of the bed cover. I returned it to them after getting an OK and an understanding I would be reimbursed the full amount I received credit of 1/2 of what I paid. I am a professional Dog Breeder and Trainer with over 60 years experience and should have known there is no material a determined dog can not chew and destroy.