Jamie E.

I happened upon this store on Google shopping. I'd never heard of it before, but I did decide to buy a puffer directly from their own site as many prices were (very) competitive & their delivery & returns policies were perfect.
The coat came promptly with Royal Mail, with updates.
Unfortunately, there was a small problem with the coat, but customer service was flawless; very quick replying to emails, amenable, wanting to help with a solution, faultless.
Quite often, you only really find out what a company's like when there are queries/issues, but I couldn't have asked for more, & would certainly recommend & use again.
It's great when you find an independent store where technical ordering/delivery processes work just as well as the major corporates, but the service is more personal & close to home (& generally nicer to support smaller businesses over the likes of Amxzxn.)
We're quick to write reviews for sites when things go wrong, but I'm even more keen to write glowing reviews when things are especially good, just as I'm doing now.
(I've uploaded a proof of genuine purchase.)