Ordered a dress and belt and the dress had a minor defect. Communicated with Ellie through chat on their website and she was so helpful. Offered me a few options and in the end a new dress is being shipped to me. It's not often that retail customer service goes above and beyond for their customers and I so appreciate this! I'll definitely be ordering more in the future from 12th Tribe. They have such a unique selection. I love it!