- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
NEVER buy from this company. I was so excited to receive my new, beautiful menorah as my Hanukkah present from my mom. Upon lighting the first night candle, I melted the wax at the bottom of the candle to stabilize inside the large holes. The Shames is close to the back artistry and burned the entire art work, then melting the candles all over the bottom of the menorah, which led to having to rip my menorah off the glass piece it was on top of to reduce wax on the counter, which tore off a foot. Rather than replacing the customer service agent Shimi said it was a user error. I have used several menorahs in my 30 years of life and have had no difficulty before. Terrible quality and customer service. Never use this company, you will be extremely disappointed and your money will be wasted.
Tip for consumers:
Do not use this site. They put blame on customers rather than taking care of them. Poor quality and poor customer service
Products used:
Menorah
Jamie J.'s review of Judaica Web Store earned a Very Helpful vote
Jamie hasn’t received any thanks yous.
Jamie doesn’t have any fans yet.
Jamie isn’t following anybody yet.
Empty.
They sent me a damaged product and refused to sent me a full refund even after promising. They...
I ordered a charm bracelet for my wife. Even though she has very thin wrists, the charm bracelet...
After reviewing the communications you had with our Customer Service Representative, you stated that you had melted wax to "stabilize" this is not safe and led to the issue of burning the menorah. This is infact a case of user error and we are not responsible for the damage that was caused.