Jamie L.

There were road closures planned for a parade and 10K which effected the planned bus route. TopView's app and website say they will send alerts and post changes to "active maps" section when there are any changes to the planned route. I bought three 48 hour pass (almost $400) and the busses were not running as planned for 36 hours of this time. There were NO CHANGES ever posted in the app or on the website. There were MONTHS of planning that went into a parade and 10K in NYC - this was not a last minute cancelation nor was it an emergency. TopView knew the roads would be closed and the busses would not be running - but they took everyone's money and did not alert them of these cancellations. I have contacted customer service and all they say is "all sales final." I paid for a service that Topview did not provide and they did not follow their own terms and conditions to notify customers of changes. THIS COMPANY IS A SCAM! DO NOT WASTE YOUR MONEY!